Castle Heart

We offer a 7-day return or exchange window from the date of delivery for all eligible items.

• Item must be unused, unworn, and in original condition
• Must include original packaging, tags, bill/invoice & authenticity card
• Customised, engraved, or personalised items cannot be returned
• Items marked as "Final Sale" are non-returnable.
• The item’s HUID number must be identical to the one listed on the invoice.
• For verification purposes, we require a full and continuous unboxing video.

• Items damaged, altered, or worn
• Return requests raised after 7 days of delivery
• Clearance sale items, discounted items, or purchases via gift cards

Once the returned product passes our quality check:

• Refund will be initiated within 3–5 business days
• Amount will be credited to the original payment method (UPI, card, wallet, etc.)
• For COD orders, refunds will be issued to your bank account (details required)

If you prefer an exchange over a refund:

• You may exchange with any product of equal or higher value
• Any price difference must be paid in advance

• Free return pickup available for select pin codes
• If pickup is unavailable, customers may self-ship the item
• Return address will be provided via email upon request approval

• Email us at info@miora.store or WhatsApp at +91-9811414435 within 3 days of delivery
• Mention your Order ID, reason for return, attach product images and unboxing video.
• Our team will review and guide you through the next steps

Miora fully complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.

Grievance Officer:

• Name: Pankaj Verma
• Email: info@miora.store
• Response Time: Within 48 hours
• Resolution Time: Up to 15 days