Exchange with us

Exchange with us

Exchange Policy

At MIORA, we want you to love every piece you purchase. If you would like to exchange an eligible item, you may request an exchange within 7 days from the date of delivery.

Eligibility for Exchange

To qualify for an exchange:

  • The exchange request must be raised within 7 days of delivery.

  • The product must be unused, unworn and in its original condition.

  • The product must be returned with its original packaging, tags, certificates and accessories, if provided.

  • The product should not show signs of wear, damage, alteration or misuse.

  • Proof of purchase or order details may be required.

Products received by MIORA will undergo a quality inspection before an exchange is approved.

How to Request an Exchange

To request an exchange, please contact us at:

Email: info@miora.store

Please mention your:

  • Order number

  • Name

  • Product you wish to exchange

  • Reason for exchange

Our team will guide you through the exchange process.

Please do not send any product back without first contacting MIORA.

Exchange Options

Once the returned product passes our quality inspection, you may exchange it for another eligible MIORA product, subject to availability.

If the replacement product is of a higher value, the price difference will need to be paid before dispatch.

If the replacement product is of a lower value, the applicable difference will be handled according to MIORA's prevailing refund or store-credit policy.

Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the item ordered, please contact us as soon as possible after delivery with your order details and supporting photographs or video.

After verification, MIORA will arrange an appropriate replacement or resolution.

Non-Exchangeable Products

Products that are customised, personalised, altered or specially made on request may not be eligible for exchange unless they are received damaged or defective.

Any specific exchange restriction applicable to a product will be mentioned on its product page.

Quality Inspection

All exchanged products are subject to inspection by MIORA.

MIORA reserves the right to decline an exchange if the returned product:

  • Has been worn or used

  • Is damaged after delivery

  • Is missing original packaging or accessories

  • Has been altered, resized or modified by a third party

  • Does not meet the eligibility conditions stated above

Shipping

Exchange shipping arrangements will be communicated by the MIORA team after the exchange request has been approved.

Replacement products will be dispatched after the returned item has been received and successfully inspected.

Contact Us

For any questions regarding exchanges, please contact:

MIORA
First Floor, HUDA Market, Sector 46
Gurugram, Haryana – 122003
India

Email: info@miora.store

For complete information regarding returns and refunds, please also refer to our Return & Refund Policy.

Last updated: September 2026