Shipping & Delivery Policy
At Miora, we ensure your jewellery reaches you quickly, safely, and with complete transparency. Please review our domestic and international shipping guidelines below.
Order Processing SLA
- Orders are shipped within 24 hours of placement.
- Orders placed on weekends or public holidays are processed on the next working day.
Shipping Charges
Free shipping is available on all domestic orders above ₹10,000. Shipping charges, where applicable, are displayed at checkout before payment.
Delivery Timelines
| Location Type | Estimated Delivery |
|---|---|
| Metro Cities | 1–3 working days |
| Tier 1 & Tier 2 Cities | 2–4 working days |
| Rest of India / Tier 3 Cities | 3–8 working days |
Delivery timelines may vary due to courier delays, weather conditions, festive load, or operational disruptions.
Order Tracking
- Once dispatched, customers receive an SMS/Email with a tracking link.
- Orders can be tracked anytime until delivery.
Availability
We ship to most major countries, including:
- North America
- Europe & UK
- Middle East
- Australia & New Zealand
- Southeast Asia
Delivery Timelines
- Standard Shipping: 10–15 working days
- Express Shipping: 5–10 working days (if enabled)
Shipping Charges
International shipping charges, where applicable, are calculated and displayed at checkout before payment.
Customs, Duties & Taxes
Customs duties, import taxes, VAT and other local charges may vary by destination. Where such charges are included or prepaid (DDP), this will be reflected at checkout or communicated as part of the order. Where duties and taxes are not prepaid, they may be payable by the customer to the courier or local customs authority before delivery.
Miora does not control customs processing timelines or charges imposed by local authorities.
Tracking
All international shipments include end-to-end tracking.
Every Miora product is carefully packed with:
- Anti-tarnish pouches
- Protective cushioning
- Secure outer packaging
- Bubble wrap for fragile items
This ensures your jewellery arrives safely and beautifully.
Delays may occur due to:
- Weather disruptions
- Festival seasons
- Remote delivery locations
- Courier operational issues
- International customs clearance
All Miora shipments include:
- A premium gift box
- A Certificate of Authenticity
- Jewellery care instructions
Additional Notes:
- Orders can be shipped to one address per order.
- For multiple delivery addresses, please place separate orders.
- Once dispatched, orders cannot be redirected.
A valid signature and government-issued ID are required upon delivery.
If your package appears tampered with or damaged, please refuse delivery and contact us immediately:
📞 +91-9810414435 | 9811987877
✉️ info@miora.store
Please include your Order ID and photographs of the damaged package.
We take pride in delivering each handcrafted silver piece with care and transparency.