FAQs

Miora is a premium jewellery brand offering elegant and timeless 925 Sterling Silver pieces. We focus on authenticity, craftsmanship and purity to deliver jewellery that can be worn every day with confidence.

Yes — Miora Sterling Silver jewellery is made using 92.5% pure Sterling Silver. Sterling Silver combines silver with a small proportion of other metals to provide the strength required for jewellery while retaining its characteristic appearance.

HUID stands for Hallmark Unique Identification. It is a unique alphanumeric identification associated with BIS hallmarked jewellery and helps customers verify hallmarking information.

Yes — wherever applicable, Miora jewellery carries BIS hallmarking along with the applicable HUID marking.

You can verify the HUID using the official BIS Care App. Enter the HUID appearing on the jewellery to view the available hallmarking information.

Browse the Miora collection, select the product you would like to purchase, add it to your cart and complete checkout using the available secure payment options.

We accept UPI, Credit/Debit Cards, Net Banking and other payment methods made available through our secure payment gateways at checkout.

Yes — Miora ships across India to serviceable PIN codes. Delivery timelines may vary depending on the destination and courier availability.

Yes. Once your order is dispatched, tracking information will be provided through the contact details associated with your order.

Miora offers a 7-day return or exchange window from the date of delivery for eligible items.

Items must be unused, unworn and returned in their original condition with original packaging, tags and applicable certificates.

Eligibility, exclusions, return verification requirements and instructions are governed by our Return & Refund Policy. Please refer to the Return & Refund Policy for complete details.

Refunds are initiated within 3–5 business days after the returned product passes our quality check. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

• Avoid prolonged exposure to water, perfume, lotions and sweat.
• Store jewellery in a dry, preferably airtight pouch or jewellery box.
• Wipe gently with a soft dry cloth after use.
• Put jewellery on after applying makeup, perfume or skincare products.
• Remove jewellery before swimming, exercising or household work.
• Use a suitable silver polishing cloth when required.

Tarnishing is a natural reaction that can occur when silver is exposed to air, moisture, sweat and certain chemicals. Tarnishing does not by itself mean that the jewellery is not genuine Sterling Silver.

Yes — 925 Sterling Silver jewellery is suitable for regular wear. Avoiding excessive exposure to moisture, perfumes and harsh chemicals can help maintain its appearance.

📩 info@miora.store
📞 +91-9810414435

Our team can assist with order, product and customer support queries.