Refund & Return Policy

Miora – Return & Refund Policy

At Miora, your satisfaction is our priority. We take great pride in crafting high-quality 925 Sterling Silver jewellery and want you to love every purchase. If for any reason you are not completely satisfied, we’re here to help.

✅ Returns & Exchange Policy

We offer a 7-day return or exchange window from the date of delivery for all eligible items.

Eligibility Criteria:

  • Item must be unused, unworn, and in original condition
  • Must be returned with original packaging, tags, bill/invoice, and authenticity card
  • Customised, engraved, or personalised items cannot be returned or exchanged
  • Items marked as "Final Sale" are non-returnable

Not Eligible For Return:

  • If product has been damaged, altered, or worn
  • If return request is raised after 7 days from delivery
  • Items bought during clearance sales, offers, or gift cards

💸 Refund Process

Once the returned product passes our quality check:

  • Refunds will be initiated within 3–5 business days
  • Refund will be processed to the original payment method (UPI, card, wallet, etc.)
  • For COD orders, refund will be processed to your bank account (details required via email or form)

Note: Shipping charges (if any) are non-refundable

🔄 Exchange Option

Prefer an exchange over refund? No problem!

  • You may choose an exchange with any product of equal or higher value
  • Difference (if any) must be paid in advance

🚚 Return Pickup & Shipping

  • Free return pickup available in select pin codes
  • If pickup is unavailable, you may self-ship the product to our address. Please share the tracking details with us.
  • Return address will be provided via email upon request approval

📩 How to Initiate a Return?

  1. Email us at info@miora.stores or WhatsApp at +91-9811414435 within 3 days of delivery
  2. Mention your Order ID, reason for return, and share product images
  3. Our team will review and guide you through the next steps

🛡️ Consumer Protection Note

Miora fully complies with the Consumer Protection (E-Commerce) Rules, 2020, and the Consumer Protection Act, 2019.

For any unresolved grievance, you may contact our Grievance Officer:

Name: Pankaj Verma

Email: info@Miora.store

Response Time: Within 48 hours

Resolution Time: Up to 15 days

We value your trust and strive to make your silver shopping experience memorable and worry-free.

Miora – Luxury Silver Boutique.
Shine Bright, Shop Smart.